Slot Owl Casino — Privacy Policy

1. Who we are

Slot Owl Casino operates slot-focused online gaming services through slotowlcasinoaustralia.com. We collect and process information to run the service, support players, manage accounts, and meet legal and regulatory responsibilities connected to the operation of online gambling.

2. Information we collect

We may collect the following categories of information when you visit our site, create an account, play games, or contact support:

• Account and identity details: name, date of birth, country of residence, email address, phone number (if provided), and the verification documents you choose to submit for account checks.

• Contact and support information: messages you send to customer support and any details included in your request.

• Transaction and payment data: deposits, withdrawals, currency selection, transaction identifiers, payment method type, and proof of payment when relevant. We may receive confirmation from payment providers.

• Game and usage data: game session identifiers, gameplay events, device identifiers, game outcomes where relevant to service integrity, and interaction history (e.g., pages viewed).

• Device and technical data: IP address, browser type, operating system, approximate location derived from IP, device type, and log data.

• Marketing preferences: whether you opt in to receive promotional communications and what you engage with.

3. How we use your information

We use information to provide, secure, and improve our services. Typical purposes include:

• Account creation, authentication, and verification to help maintain eligibility and prevent fraud.

• Processing deposits and withdrawals, managing balances, and handling billing support inquiries.

• Operating games and maintaining service performance, including detecting technical errors.

• Fraud prevention, anti-money laundering checks where applicable, and integrity monitoring to support fair play.

• Customer support, dispute handling, and responding to requests.

• Marketing and communications where permitted, based on your preferences and applicable consent requirements.

• Security, compliance, and recordkeeping to meet obligations related to online gambling operations.

4. Cookies and similar technologies

We use cookies and similar technologies (such as local storage and web beacons) to operate the website and understand how it is used. Cookies may be essential for core features, performance-focused for analytics, or used for marketing measurement.

When you first visit slotowlcasinoaustralia.com, you may see options to manage cookie preferences. You can also control cookies via your browser settings, but disabling certain cookies may affect site functionality, account features, or the player experience.

5. Sharing your information

We do not sell personal information. We may share information only as needed to run Slot Owl Casino and protect players, including the following situations:

• Service providers: analytics, hosting, customer support tools, and fraud prevention providers that process data on our behalf under appropriate safeguards.

• Payment and transaction processors: to authorise, verify, and process deposits and withdrawals.

• Compliance and legal requests: when required to comply with applicable laws, lawful requests, or to protect rights, safety, and security.

• Corporate transactions: if the business is reorganised, sold, or transferred, subject to safeguards and notice where required.

If you provide marketing details or opt in to promotional offers, we may share relevant preference data with marketing partners only for permitted communications and measurement.

6. Data security

We use reasonable administrative, technical, and organisational measures designed to protect data against unauthorised access, loss, misuse, alteration, or disclosure. These may include encryption in transit, access controls, logging, and secure storage practices for sensitive information.

No method of transmission or storage is 100% secure. You can help protect your account by using strong passwords and keeping your login credentials confidential.

7. Data retention

We keep information for as long as necessary to fulfil the purposes described in this policy, including to provide the service, resolve disputes, enforce our terms, and meet legal or compliance requirements.

Account and transaction data may be retained longer than general browsing data to support integrity checks, payment reconciliation, and regulatory recordkeeping. Where we no longer need information, we delete, anonymise, or securely dispose of it.

8. Your rights and choices

Depending on your location and applicable laws, you may have rights to:

• Access, correct, or request deletion of your personal information.

• Request restriction or object to certain processing activities.

• Withdraw consent for marketing communications where consent is the legal basis.

• Request information about how data is processed and, in some cases, receive data in a portable format.

• Manage cookies through your browser and cookie preference tools.

To protect account security, we may need to verify your identity before fulfilling certain requests.

9. International data transfers

Information may be processed and stored in locations outside your country of residence, including where our service providers operate. Transfers are made to ensure the operation of Slot Owl Casino, including hosting, fraud prevention, and support services.

When transfers occur, we use appropriate contractual and technical safeguards intended to protect the information in transit and at rest.

10. Children’s privacy

Slot Owl Casino is intended for adults who meet eligibility requirements. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact our support team so we can take appropriate steps.

11. Contact us

Questions about this Privacy Policy and privacy requests can be sent to our support team via the contact details provided on slotowlcasinoaustralia.com. For faster assistance, include your account email address (if applicable) and clearly describe your request.

If you contact us, we will use the information you provide to respond to you and to administer your request.

12. Licence and compliance note

Slot Owl Casino operates under licence number GLH-3CCF4D81B2911F9D. This policy is intended to describe how we handle personal information in connection with operating the site and providing our services.